Shipping & Delivery Policy

Effective Date: 2025/12/20

1. Shipping Destinations

We ship recurve bows, target bows, traditional bows, hunting bows, and related archery equipment worldwide. Some countries/regions may have restrictions on specific products due to import/export regulations or carrier policies.

2. Shipping Methods

2.1 Standard Shipping

• Processing Time: 1-3 business days after order confirmation

• Transit Time: 7-15 business days (varies by destination)

• Features: Tracking number provided, suitable for most bows and accessories

2.2 Expedited Shipping

• Processing Time: Processed within 24 hours of order confirmation

• Transit Time: 3-7 business days

• Applicable: For urgent orders or specific requirements

2.3 Special Bow Shipping

• Professional Packaging: All bows shipped in reinforced, specialized packaging

• Safety Measures: Limbs and risers packaged separately to prevent transit damage

• Special Labeling: Packages clearly marked "Precision Sports Equipment - Handle with Care"

3. Shipping Costs

3.1 Calculation Method

• Shipping costs calculated in real-time based on product weight, dimensions, and destination

• Final shipping cost displayed at checkout

• Some orders may qualify for free shipping (see promotions)

3.2 Special Product Shipping

• Bows: Standard shipping rates apply due to specialized packaging requirements

• Arrows: Additional charges may apply for lengths exceeding specific dimensions

• Large Accessories: Target faces, bow cases calculated by volumetric weight

4. Order Processing & Dispatch

4.1 Processing Procedure

1. Order Confirmation: Automatic confirmation email upon successful payment

2. Inventory Check: Warehouse verifies stock and prepares packaging

3. Secure Packaging: Professional packaging by product category

4. Shipping Notification: Email with tracking information sent upon dispatch

5. Logistics Updates: Automated notifications for key transit milestones

4.2 Dispatch Timeline

• Business Days: Orders processed Monday through Friday

• Cut-off Time: Orders confirmed before 3:00 PM local time processed same day when possible

• Holidays: No dispatch on national holidays, deferred to next business day

5. International Shipping Considerations

5.1 Customs Requirements

• Recipients must provide accurate personal information for customs clearance

• Some countries require import permits (particularly for hunting bows)

• Declared value must match actual order value

5.2 Restrictions & Prohibitions

• Arrow points, broadheads may be restricted in destination countries

• Some countries prohibit bows above specific draw weights

• Bows with special coatings or materials may be restricted

5.3 Duties & Taxes

• Responsibility: Recipient responsible for all import duties, taxes, and fees

• Estimation Tool: Website provides estimated tax calculations for select countries

• Dispute Resolution: Duty disputes handled directly between recipient and local customs

6. Delivery Times & Tracking

6.1 Delivery Estimates

• Displayed delivery times are estimates from dispatch date

• Actual times affected by customs processing, weather, holidays

• Peak seasons (e.g., pre-hunting season) may experience extended delivery times

6.2 Tracking Services

• All orders include online tracking

• Tracking number provided in shipping confirmation email

• Multiple tracking options via website and carrier sites

7. Receipt & Inspection

7.1 Receipt Procedure

1. Package Inspection: Check exterior packaging before signing

2. Damage Handling: Refuse damaged packages or photograph evidence

3. Unboxing Inspection: Recommended to open package with carrier present

4. Issue Reporting: Contact customer service immediately with photos if damage found

7.2 Special Considerations

• Bow Inspection: Check limbs for cracks, risers for deformation

• Accessory Count: Verify accessory quantities against packing list

• Function Testing: Perform basic function tests in safe environment

8. Logistics Issue Resolution

8.1 Common Issues

• Shipping Delays: Contact customer service for assistance

• Lost Packages: May be declared lost if not received within 30 days of dispatch

• Address Errors: Contact customer service immediately for interception or redirection

8.2 Resolution Timelines

• Query Response: Within 24 hours

• Issue Investigation: 1-3 business days

• Claims Processing: 3-14 business days after loss confirmation

9. Shipping Insurance

9.1 Coverage

• All orders automatically include basic shipping insurance

• Insurance covers damage or loss during transit

• Complete evidence required for claims

9.2 High-Value Products

• Orders above [specific amount] automatically receive enhanced insurance

• Custom bows, competition bows receive premium coverage

• Full claims assistance provided

10. Environmental Commitment

10.1 Packaging Materials

• Use recyclable cartons and padding materials

• Gradually reduce plastic material usage

• Packaging designed for both security and sustainability

10.2 Carbon Offset

• Some shipping methods participate in carbon offset programs

• Partner with environmentally conscious logistics providers

• Continuously optimize shipping routes to reduce carbon footprint

11. Policy Updates & Exceptions

11.1 Update Mechanism

• Policy may be adjusted based on logistics environment changes

• Significant changes announced on website in advance

• Orders governed by policy effective at order placement

11.2 Special Circumstances

• Remote areas or special destinations may have different terms

• Not liable for force majeure including government restrictions, natural disasters

• Custom products may require special shipping arrangements

12. Contact Us

Logistics Customer Service Team

• Email:bosenbows@bosenbows.com

• Service Hours: Weekdays 9:00 AM - 6:00 PM

Important Note: This policy serves as a general reference. Actual shipping arrangements may vary based on product characteristics, destination requirements, or special promotions. Specific terms are governed by the agreement at order confirmation.