Refund policy

Returns & Refunds Policy

Last Updated: [2025/12/20]

Applicable to: All recurve bows, traditional bows, archery equipment, and related accessories purchased from Our Store.

1. Return & Exchange Eligibility Window

  • Unused Items: Eligible for return or exchange within 60 days of the delivery date.

  • Defective Items: Items with material or workmanship defects under normal use are covered by warranty terms.

  • Custom/Bespoke Items: Items customized to personal specifications (e.g., bow risers, limbs measured for specific draw weight/length) are FINAL SALE unless a manufacturing defect is present.

2. Conditions for Returns & Exchanges

✅ Accepted:

  • Item has a manufacturing defect or quality issue.

  • Item received differs from what was ordered.

  • Item damaged during transit (evidence must be provided within 48 hours of delivery).

  • Standard, non-custom item is unused, in its original condition, and in the original packaging with all tags and accessories.

❌ Not Accepted:

  • Incorrect size selection due to customer measurement error.

  • Items that have been used, installed, assembled, or modified.

  • Damage resulting from improper use, storage, or maintenance.

  • Personal protective equipment (e.g., arm guards, finger tabs) for hygiene reasons.

  • Opened consumables (e.g., bowstrings).

  • Clearance or "as-is" items (if clearly marked).

3. Product-Specific Guidelines

Bow Products (Recurve, Traditional):

  • Bow risers and limbs must be unused and uninstalled.

  • Incorrect limb poundage selection is not considered a product defect.

  • Minor grain or finish variations in wood/laminate risers are natural characteristics, not defects.

Archery Accessories & Equipment:

  • Sights, stabilizers, rests, etc., must be unused and uninstalled.

  • Items showing clear signs of installation (e.g., tool marks, adhesive residue) cannot be returned.

  • ARROWS are FINAL SALE for safety reasons once they leave our warehouse.

4. Return Process (Dropship & Standard Orders)

  1. Contact Us First: Email [bosenbows@bosenbows.com] or submit a request via our website contact form. Do not ship items back without authorization.

  2. Provide Information: Include your order number, product name, reason for return, and clear photos/video evidence if applicable.

  3. Receive RMA: We will issue a Return Merchandise Authorization (RMA) number and provide the correct return shipping address. This is mandatory.

  4. Ship Item Back: Securely package the item, preferably in its original packaging, to prevent damage in transit. Include the RMA number inside the package.

  5. Inspection: Upon receipt, our team will inspect the item within 3-5 business days.

  6. Resolution: Once approved, we will process your refund to the original payment method or arrange for an exchange (subject to stock availability).

5. Fees & Refunds

  • Defective/Wrong Item: We will cover the cost of return shipping and send a replacement.

  • Non-Defective Returns (Eligible): We will cover the cost of return shipping for eligible non-defective returns. A restocking fee may apply.

  • Refund Amount: The original item price. Original shipping charges are non-refundable.

  • Refund Timeline: Refunds are processed within 1-5 business days after approval. The time it takes for the credit to appear in your account depends on your payment provider's policies.

6. Warranty Information

  • BosenBows products typically carry a 2-year limited manufacturer's warranty against defects in materials and workmanship.

  • Warranty does not cover normal wear and tear, accidental damage, or modifications made by unauthorized parties.

  • Specific warranty terms are subject to the individual policies of the brand manufacturers.

7. Safety Inspection Note

All returned archery equipment will undergo a thorough safety inspection. Returns will be rejected (and potentially sent back at the customer's expense) if we find:

  • Cracks, fractures, twists, or structural damage on bows or limbs.

  • Signs of excessive dry-firing or misuse.

  • Unauthorized modifications that create a safety hazard.

8. International Orders (Outside China)

  • Customers are responsible for all return shipping costs, customs duties, and taxes for international returns.

  • We strongly recommend using a tracked and insured courier service.

  • An RMA number is ABSOLUTELY REQUIRED before shipping any item back. Returns without an RMA will not be accepted at our warehouse.

9. Contact Us

For any questions regarding returns or exchanges:

  • Email: bosenbows@bosenbows.com

Important Legal Disclaimer: This Return & Refunds Policy is provided for informational purposes only and does not constitute legal advice. As store owner, you are responsible for ensuring your policy complies with all applicable local and international consumer laws, Shopify's Terms of Service, and the policies of your suppliers/brands. It is strongly advised to consult with a legal professional to finalize your store's policy. Given the safety-critical nature of archery equipment, a clear and strict policy is essential for the protection of both the business and the end-user.