Contact information

English Version

Customer Service

We are committed to providing professional and timely customer support for all archery enthusiasts. All inquiries should be directed through our unified contact channel below.

Unified Contact Email

bosenbows@bosenbows.com

Service Scope

This email handles all types of customer inquiries, including but not limited to:

  • Product inquiries and bow configuration advice

  • Order status checks and shipping tracking

  • Returns and after-sales issues

  • Technical support and usage guidance

  • Dealer partnership inquiries

  • General questions and feedback

Communication Guidelines

To ensure efficient handling of your inquiry, please include the following information in your email:

Recommended Subject Format:

  • Order Inquiry: [Order Number]

  • Technical Support: [Product Name] + Brief Issue Description

  • Return Request: [Order Number] + Return Request

  • General Inquiry: [Inquiry Type]

Email Body Should Include:

  1. Your name

  2. Order number (if applicable)

  3. Detailed description of the issue

  4. Relevant photos or video evidence (if applicable)

  5. Your contact information (phone/WeChat/WhatsApp optional)

Service Hours & Response

  • Processing Hours: Monday to Friday 9:00-18:00 (China Standard Time)

  • Response Commitment: All emails will receive an initial reply within 24 hours

  • Complex Issues: Technically complex issues or those requiring coordination may receive detailed replies within 48 hours

  • Urgent Matters: For lost packages or critical quality issues, please mark "URGENT" in the subject line

Additional Communication Channels

  • Social Media: Follow us on Instagram and Facebook for latest product updates

  • Self-Service: Please check our website FAQ page for common questions

  • Order Tracking: Shipping tracking information can be self-checked via links in order confirmation emails

Service Commitment

We value feedback from every archery enthusiast and commit to:

  1. Professionally answering all archery equipment-related questions

  2. Fairly processing every return request

  3. Protecting your personal information and privacy

  4. Continuously improving our service quality